These Terms of Service govern your use of the website illahiclothing.net and the purchase of products from our online store.
By accessing or using our website, or placing an order with us, you agree to be bound by these Terms of Service, together with any policies referred to within them.
Please read these Terms carefully before using our website or placing an order.
1. About Us
This website is operated by:
ILLAHI CLOTHING LTD
612 King Lane Leeds England LS17 7AN United Kingdom
In these Terms, “we”, “us”, “our”, and “ILLAHI CLOTHING” refer to ILLAHI CLOTHING LTD.
“Customer”, “you”, and “your” refer to the person using our website or purchasing products from us.
2. Using Our Website
You may use our website for lawful purposes only.
You agree not to:
Use the website for fraudulent or unlawful purposes
Attempt to gain unauthorised access to our website or systems
Interfere with the operation or security of the website
Introduce malicious software or harmful code
Copy or reproduce website content without appropriate permission
Use automated systems to access or collect information from the website in a way that could interfere with its operation
Misuse our website or services
We reserve the right to restrict or suspend access where reasonably necessary to protect our website, customers, business, or systems.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices, sizing information, colours, and other product information displayed on our website are accurate and up to date.
However, colours displayed on your device may differ slightly from the actual colour of a product due to screen settings and other technical factors.
Product availability may change without notice.
Where a product becomes unavailable after an order has been placed, we will contact you where appropriate and provide an appropriate resolution, including a refund where applicable.
Nothing in these Terms limits your statutory rights regarding goods that are faulty, not as described, or otherwise fail to meet applicable legal requirements.
Under UK consumer law, goods supplied to consumers generally must be as described, of satisfactory quality, and fit for purpose.
4. Product Prices
All product prices displayed on our website are shown at the point of purchase.
Where applicable, taxes and other mandatory charges will be presented in accordance with applicable requirements.
Delivery charges, where applicable, will be displayed before you complete your purchase.
We take reasonable care to ensure that prices displayed on the website are accurate.
If an obvious pricing error occurs, we reserve the right to correct the error and, where appropriate, contact affected customers before processing the order.
5. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
After you submit an order, you should receive an order acknowledgement confirming that we have received your order.
An order acknowledgement does not necessarily mean that your order has been accepted.
A contract for the sale of products will be formed in accordance with the order process and applicable law.
We may be unable to accept an order in circumstances such as:
The requested product is unavailable
There is an obvious pricing or product information error
We are unable to verify or process the order
There are reasonable grounds to suspect fraudulent or unlawful activity
Circumstances prevent us from fulfilling the order
If we cannot fulfil an order after payment has been received, we will arrange an appropriate refund.
6. Payment
Payment must be completed using one of the payment methods made available during checkout.
Payment providers may independently process payment information in accordance with their own terms and privacy policies.
We do not ask customers to provide complete payment card details by email, telephone, or social media.
Customers should complete payments only through the checkout process provided on our website.
An order will normally be processed after successful payment authorisation.
7. Delivery
We provide information about available delivery options, estimated delivery times, delivery charges, and applicable delivery conditions through our website.
Delivery times are estimates and may vary depending on the destination, selected delivery method, order processing, carrier performance, and circumstances outside our reasonable control.
Where a specific delivery date or timeframe has been agreed, we will take reasonable steps to meet it.
If there is a significant delivery problem, please contact us using the details provided below.
For complete information about delivery, please refer to our Shipping & Delivery Policy.
UK online sellers are required to provide customers with clear information about delivery arrangements, costs, and expected delivery timing before an order is placed.
8. Returns and Refunds
We want customers to be able to shop with confidence.
If you wish to return a product, please review our Returns & Refunds Policy before sending the product back.
Our Returns & Refunds Policy explains:
The applicable return period
Eligibility requirements
The return process
Return delivery arrangements
Refund processing
Any applicable exclusions
Nothing in our returns policy or these Terms affects any statutory rights you may have under applicable consumer law.
For online purchases, consumers may have statutory cancellation rights, subject to applicable exceptions and conditions.
9. Faulty, Damaged or Incorrect Products
If you receive a product that is faulty, damaged, incorrect, or materially different from the description provided, please contact us as soon as reasonably possible.
Please provide your order number and, where helpful, photographs or other information that allows us to understand the issue.
We will review the matter and provide an appropriate remedy in accordance with applicable consumer law and our Returns & Refunds Policy.
We do not seek to exclude or limit legal rights that cannot lawfully be excluded or limited.
10. Customer Responsibilities
When placing an order, you are responsible for providing accurate and complete information, including:
Your name
Delivery address
Email address
Telephone number where requested
Product selections
Required payment information
We are not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, subject to your statutory rights.
You should check your order information carefully before completing your purchase.
11. Website Content
Unless otherwise stated, the content displayed on our website, including text, photographs, graphics, logos, page layouts, product descriptions, and other materials, is owned by or licensed to ILLAHI CLOTHING LTD or used with appropriate permission.
You may access and use website content for personal, non-commercial shopping purposes.
You must not reproduce, redistribute, modify, publish, sell, or commercially exploit website content without appropriate permission.
12. Third-Party Links and Services
Our website may contain links to third-party websites or services.
These third-party websites are operated independently from ILLAHI CLOTHING.
We are not responsible for the content, availability, security, privacy practices, or terms of third-party websites.
Where third-party services are used to provide functions such as payment processing, delivery, analytics, or other services, those providers may have their own terms and policies.
13. Website Availability
We aim to keep our website available and functioning properly.
However, we cannot guarantee that the website will always be available, uninterrupted, or free from technical errors.
The website may occasionally be unavailable because of:
Maintenance
Software updates
Technical problems
Security measures
Hosting or network issues
Circumstances outside our reasonable control
We will take reasonable steps to restore service where appropriate.
14. Accuracy of Information
We make reasonable efforts to keep information on our website accurate and current.
However, information may occasionally contain typographical errors, technical inaccuracies, or outdated information.
Where we identify a material error affecting an order, we will take reasonable steps to address the issue and, where necessary, contact affected customers.
15. Promotions and Discount Codes
From time to time, we may offer promotional prices, discount codes, special offers, or other promotional campaigns.
Unless otherwise stated:
Promotional offers are subject to their specific terms
Discount codes may have expiry dates
Some products may be excluded
Promotional offers cannot necessarily be combined
Promotional codes may not be exchanged for cash
Any specific conditions applying to a promotion will be displayed with the relevant offer.
We reserve the right to withdraw or amend a promotion where reasonably necessary, subject to applicable law and any rights already acquired by customers.
16. Reviews and Customer Content
If our website allows customers to submit reviews, photographs, comments, or other content, customers must ensure that their submissions are lawful, accurate, and do not infringe the rights of others.
You must not submit content that is:
Fraudulent or misleading
Defamatory
Offensive or abusive
Illegal
Infringing of intellectual property rights
Invasive of another person’s privacy
Harmful or malicious
We reserve the right to remove content that violates applicable rules or these Terms.
17. Privacy
Your privacy is important to us.
Our Privacy Policy explains how we collect, use, store, and protect personal information when you use our website or purchase products from us.
By using our website, you acknowledge that your personal information may be processed in accordance with our Privacy Policy.
18. Cookies
Our website may use cookies and similar technologies to provide website functionality, maintain security, remember preferences, and understand website usage.
Where applicable, cookies and similar technologies will be managed in accordance with our Cookie Policy and applicable requirements.
19. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms is intended to exclude or limit liability for matters that cannot legally be excluded or limited, including applicable statutory rights relating to consumer goods.
Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or arise from circumstances outside our reasonable control, to the extent permitted by applicable law.
Nothing in these Terms affects your statutory consumer rights.
UK guidance states that consumer contract terms must be fair and transparent, and businesses cannot rely on terms that unlawfully exclude responsibility for faulty goods, goods not as described, death, or injury.
20. Events Outside Our Reasonable Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
Such circumstances may include:
Natural disasters
Severe weather
Transport disruption
Strikes or industrial disputes
Government restrictions
Internet or telecommunications failures
Significant technical failures
Security incidents
Other events outside our reasonable control
Where such circumstances occur, we will take reasonable steps to minimise their effect and resume our services when reasonably possible.
21. Changes to These Terms
We may update these Terms from time to time to reflect changes to our website, services, business operations, or applicable legal requirements.
When we update these Terms, we will change the Last Updated date at the top of this page.
The Terms applicable to an order will generally be those in force at the time the order is placed, subject to applicable law.
We recommend reviewing this page periodically.
22. Complaints
If you have a question, concern, or complaint about an order or our services, please contact us first.
ILLAHI CLOTHING LTD 612 King Lane Leeds England LS17 7AN United Kingdom
We will review your complaint and aim to respond within a reasonable period.
23. Governing Law
These Terms are governed by the laws applicable in England and Wales, subject to any mandatory consumer protection rights that apply to you in your country of residence.
Nothing in these Terms is intended to remove or restrict mandatory rights that consumers may have under applicable law.
24. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it lawful and enforceable where possible.
The remaining provisions will continue to apply.
25. Entire Agreement
These Terms, together with the policies and information expressly referred to in them, form the terms governing your use of our website and purchases made through our online store.
Nothing in these Terms is intended to remove any statutory rights that cannot lawfully be excluded.
26. Contact Information
If you have any questions about these Terms or your purchase, please contact us:
ILLAHI CLOTHING LTD
612 King Lane Leeds England LS17 7AN United Kingdom
