At ILLAHI CLOTHING, we aim to provide a straightforward and reliable delivery experience for every order.
This Shipping Policy explains how orders are processed, dispatched, and delivered when you purchase products through illahiclothing.net.
Please read this policy together with our Terms of Service and Returns & Refunds Policy.
1. About Our Shipping
ILLAHI CLOTHING is an online women’s fashion store operated by:
ILLAHI CLOTHING LTD
612 King Lane Leeds England LS17 7AN United Kingdom
We offer delivery to destinations where an available shipping option is presented during checkout.
Available delivery destinations, methods, costs, and estimated delivery times may vary depending on the destination and the products included in your order.
The shipping options available for your specific order will be displayed during checkout before you complete your purchase.
2. Order Processing
After an order has been successfully placed and payment has been authorised, we begin preparing the order for dispatch.
Order processing may include:
Payment verification
Order confirmation
Product availability checks
Picking and packing
Preparing the parcel for shipment
Providing shipment information where tracking is available
Orders are generally processed during our normal business operations.
Processing times may vary depending on:
Product availability
Order volume
Seasonal periods
Promotional campaigns
Public holidays
Operational circumstances
An order may require additional processing time where further information or verification is reasonably necessary.
3. Estimated Delivery Times
Delivery times depend on the destination, shipping method selected, order processing time, and the carrier responsible for delivery.
Where available, estimated delivery information will be displayed during checkout or provided with the relevant shipping option.
Delivery estimates are not guaranteed unless a specific delivery commitment has been expressly agreed.
Estimated delivery time generally begins after the order has been processed and dispatched rather than at the moment the order is placed.
For this reason, customers should consider both:
Order Processing Time + Shipping Transit Time
when estimating when an order is likely to arrive.
4. Shipping Costs
Applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on:
Delivery destination
Shipping method
Order size or weight
Number of items
Promotional offers
Other applicable delivery conditions
Where free shipping is available, the applicable conditions will be displayed with the relevant offer.
Customers will have the opportunity to review applicable delivery charges before completing their order.
5. Delivery Destinations
We may offer delivery to selected destinations within the United Kingdom and other countries where suitable delivery services are available.
The destinations currently available for a particular order will be displayed during checkout.
International shipping availability may vary depending on:
Destination
Carrier availability
Product restrictions
Customs requirements
Local laws and regulations
Operational considerations
If your destination is not available at checkout, we may not currently be able to deliver to that location.
6. International Orders
Customers ordering from outside the United Kingdom may be responsible for additional charges imposed by the destination country.
Depending on the destination, these may include:
Import duties
Customs charges
Local taxes
Brokerage or handling fees
Other government or carrier charges
These charges are generally determined by the destination country and are outside our control.
Customers are responsible for understanding any applicable import requirements and charges before placing an international order.
Where applicable, information concerning duties, taxes, or other charges will be provided during checkout or through the relevant delivery information.
7. Customs and Import Requirements
International shipments may be subject to customs inspection and local import requirements.
Customs processing may result in additional delays that are outside our reasonable control.
Customers are responsible for providing accurate delivery information and complying with applicable import requirements in their destination country.
We cannot guarantee that an international shipment will pass through customs within a particular timeframe.
8. Tracking
Where a tracked delivery service is used, tracking information may be provided after the order has been dispatched.
Tracking information may take some time to become active after the parcel has been handed to the carrier.
If your tracking information does not immediately show movement, please allow reasonable time for the carrier’s system to update.
If you believe there is an issue with your shipment, please contact us.
9. Delivery Address
Customers are responsible for providing a complete and accurate delivery address during checkout.
Please carefully check:
Full name
House or building number
Street
City
Postcode
Country
Apartment or unit information where applicable
Contact details
If you realise that your address is incorrect, contact us as soon as possible.
If the order has not yet been dispatched, we will consider whether the address can be corrected.
Once an order has been dispatched, we may not be able to change the delivery address.
10. Failed Delivery
A delivery may be unsuccessful for reasons including:
Incorrect or incomplete address
Recipient unavailable
Access restrictions
Refusal of delivery
Carrier restrictions
Customs issues
Failure to collect a parcel
Other circumstances outside our reasonable control
If a parcel is returned to us because of incorrect delivery information or another issue attributable to the customer, we may contact the customer to arrange the next steps.
Any additional delivery arrangements may be subject to applicable charges where permitted by law.
Nothing in this section limits any statutory consumer rights.
11. Delayed Deliveries
Although we work with delivery providers to facilitate timely delivery, delays can occasionally occur.
Possible causes include:
High delivery volumes
Severe weather
Transport disruption
Public holidays
Customs processing
Carrier operational issues
Incorrect address information
Technical or logistical problems
Other unforeseen circumstances
If your order appears to be delayed beyond the applicable estimated delivery period, please contact us.
We will review the available shipment information and assist where reasonably possible.
12. Lost Parcels
If you believe that your parcel has been lost in transit, please contact us.
We may request information such as:
Order number
Delivery address
Tracking number
Relevant delivery information
Where tracking is available, we may also review the carrier’s tracking information.
We will take reasonable steps to investigate the situation and determine the appropriate next action.
Any remedy will be handled in accordance with applicable consumer law and our obligations relating to the relevant order.
13. Damaged Parcels
If your parcel arrives visibly damaged, please contact us as soon as reasonably possible.
Where appropriate, please provide:
Order number
Description of the damage
Photographs of the parcel
Photographs of the affected product
Photographs of the packaging where available
This information may help us investigate the issue with the delivery provider.
If the product itself is damaged or faulty, your statutory consumer rights continue to apply.
14. Incorrect Items
If you receive an item that you did not order, please contact us before returning the item.
Please provide:
Order number
Product received
Product originally ordered
Photographs where helpful
We will review the issue and provide appropriate instructions.
We will not ask customers to pay for a return that is our responsibility, subject to the circumstances and applicable law.
15. Multiple Items in One Order
Where an order contains multiple products, we may ship the products together or separately depending on availability and operational circumstances.
If items are shipped separately, customers may receive multiple delivery notifications or tracking numbers where tracking is available.
Unless otherwise stated, you will not be charged additional shipping costs solely because an order is divided into multiple shipments where the split is made for our operational reasons.
16. Pre-Orders and Temporarily Unavailable Products
If we offer pre-order products or products with a future availability date, the relevant product page should provide information about the expected availability or dispatch period.
Pre-order items may be dispatched separately from other products in the same order.
Where an order contains products with different expected dispatch dates, the applicable arrangements will be communicated where appropriate.
17. Delivery During Promotions and Peak Periods
During periods of high demand, including:
Seasonal sales
Black Friday
Christmas
New collection launches
Promotional campaigns
order processing and delivery may take longer than usual.
Where a significant change to expected delivery timing occurs, we will provide relevant information where reasonably possible.
18. Delivery to the United Kingdom
For orders delivered within the United Kingdom, the available delivery methods and estimated delivery information will be displayed during checkout.
The exact delivery time depends on:
Order processing
Selected delivery service
Delivery destination
Carrier operations
Customers should use the delivery estimate provided at checkout as the primary indication of expected delivery timing.
19. Delivery to Europe and Other International Destinations
For customers outside the United Kingdom, delivery availability and shipping options may vary by destination.
International delivery may take longer than domestic delivery because of:
International transportation
Customs processing
Local delivery networks
Border procedures
Local holidays
Import requirements
Any estimated international delivery period should therefore be treated as an estimate rather than a guaranteed arrival date unless expressly stated otherwise.
20. Delivery Confirmation
Depending on the delivery service used, the carrier may provide a delivery confirmation, tracking update, photograph, signature record, or other delivery information.
Where such information is provided by the carrier, it may be used when investigating delivery enquiries.
If tracking shows that a parcel has been delivered but you have not received it, please contact us promptly so that we can review the available information.
21. Shipping Restrictions
Certain products or destinations may be subject to shipping restrictions.
We may be unable to ship an order where:
The destination is not supported
The carrier cannot accept the shipment
Local laws restrict the shipment
Customs requirements cannot reasonably be satisfied
The product is subject to applicable transportation restrictions
Other circumstances prevent lawful or practical delivery
If we cannot fulfil an order for these reasons after payment has been received, we will contact the customer and arrange an appropriate resolution.
22. Changes to Delivery Information
We may update our delivery methods, shipping providers, delivery destinations, charges, or estimated delivery times from time to time.
The shipping information applicable to your order will generally be the information presented to you before you complete the purchase, subject to applicable law.
23. Consumer Delivery Rights
Nothing in this Shipping Policy is intended to exclude or restrict any rights you may have under applicable consumer law.
For UK consumer contracts, businesses have legal obligations concerning delivery, including providing goods within the agreed timeframe or, where no specific timeframe has been agreed, within the period required by applicable law.
If there is a significant delivery problem, please contact us so that we can review the circumstances and provide an appropriate resolution.
24. Contact Us About Shipping
If you have a question about delivery, please contact us.
ILLAHI CLOTHING LTD
612 King Lane Leeds England LS17 7AN United Kingdom
