Please include the name and email address used when placing your order.
6. What payment methods do you accept?
Available payment methods are displayed during checkout.
The payment options available to you may vary depending on your location, order, and payment service.
For your security, payment information should only be entered through the checkout process provided on our website.
Please do not send complete payment card details by email, telephone, or social media.
7. Is my payment secure?
Payments are processed through the payment services made available during checkout.
Payment service providers may apply their own security, fraud prevention, verification, and privacy procedures.
We do not ask customers to provide complete payment card numbers or security codes through email or social media.
8. Can I change or cancel my order after placing it?
Please contact us as soon as possible if you need to change or cancel an order.
Once an order has entered processing, been prepared for dispatch, or shipped, it may not be possible to make changes.
If your order can no longer be cancelled before dispatch, you may still have applicable cancellation or return rights under our Returns & Refunds Policy and applicable consumer law.
9. How long does delivery take?
Delivery times depend on the delivery method, destination, order processing time, and carrier.
Estimated delivery information and available delivery options are provided through our website.
For detailed information about delivery methods, estimated delivery times, charges, and other delivery conditions, please see our Shipping & Delivery Policy.
10. Do you provide tracking information?
Where a tracked delivery service is used and tracking information is available, relevant tracking information may be provided after dispatch.
If you have received a dispatch notification but cannot locate your tracking information, please contact our customer service team.
11. What should I do if my order has not arrived?
If your order has not arrived within the applicable estimated delivery period, please contact us.
Please provide:
Your order number
Name used for the order
Delivery address
Any available tracking information
We will review the delivery information and assist you with the next steps.
Delivery estimates may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, transport disruption, or other unforeseen events.
12. What if I entered the wrong delivery address?
Please contact us as soon as possible if you notice that your delivery information is incorrect.
If the order has not yet been processed or dispatched, we will consider whether the address can be corrected.
Once an order has been dispatched, we may not be able to change the delivery address.
Customers are responsible for providing accurate delivery information when placing an order, subject to applicable consumer rights.
13. Do you accept returns?
Eligible products may be returned in accordance with our Returns & Refunds Policy and applicable consumer law.
The Returns & Refunds Policy explains:
Return eligibility
Applicable return periods
Return conditions
How to request a return
Return procedures
Refund arrangements
Please review the policy before sending a product back.
14. How do I request a return?
If you would like to return an eligible product, please follow the return procedure described in our Returns & Refunds Policy.
If you are unsure whether your item is eligible for return, contact us before sending the item back.
Please include your order number and the reason for your enquiry.
15. When will I receive my refund?
Once an eligible return has been received and reviewed, any approved refund will be processed in accordance with our Returns & Refunds Policy and applicable law.
The time it takes for the refund to appear in your account may also depend on your payment provider or financial institution.
16. What if I receive a damaged or incorrect item?
If you receive an item that appears damaged, faulty, incorrect, or materially different from its description, please contact us as soon as reasonably possible.
Please provide:
Order number
Description of the issue
Photographs where helpful
Relevant product information
We will review the issue and provide an appropriate resolution in accordance with applicable consumer law and our Returns & Refunds Policy.
17. How do I choose the right size?
Please review the size information provided on the relevant product page before placing your order.
Sizing information may vary between products and collections.
If you are unsure about the sizing of a particular product, please contact us before purchasing.
18. Are product colours exactly as shown online?
We make reasonable efforts to display product colours accurately.
However, the appearance of a colour may vary depending on your monitor, smartphone, tablet, browser, screen settings, lighting, and other technical factors.
For this reason, slight differences between the colour displayed on your device and the physical product may occur.
19. Are all products currently in stock?
Product availability is displayed on the relevant product page where possible.
Stock levels can change quickly, and an item may become unavailable.
If a product becomes unavailable after an order has been placed, we will contact you where appropriate and provide an appropriate resolution.
20. Do you offer promotional discounts?
From time to time, ILLAHI CLOTHING may offer promotional prices, discount codes, or seasonal offers.
Each promotion may have its own terms, including:
Expiry dates
Product exclusions
Minimum order requirements
Usage limits
Restrictions on combining offers
Please review the terms displayed with each promotion.
21. Can I use more than one discount code?
Unless otherwise stated in the terms of a particular promotion, discount codes cannot necessarily be combined.
The checkout will indicate whether a particular promotional code can be applied to your order.
22. Do you have a customer service team?
Yes.
If you need assistance with products, orders, delivery, returns, refunds, or general enquiries, please contact us.
Our customer service team handles enquiries during normal business operations.
Monday – Friday
Response times may vary during weekends, public holidays, seasonal periods, promotional events, or periods of high enquiry volume.
We aim to respond to customer enquiries as soon as reasonably possible.
24. Can I contact you before placing an order?
Absolutely.
If you have questions about a product, sizing, availability, delivery, payment, or any other aspect of your purchase, you can contact us before placing your order.
We encourage customers to ask questions whenever additional information is needed to make an informed purchasing decision.
25. How do I contact ILLAHI CLOTHING?
You can contact us using the following details:
ILLAHI CLOTHING LTD
612 King Lane Leeds England LS17 7AN United Kingdom
Our Privacy Policy explains how we collect, use, store, and protect personal information.
You can find the Privacy Policy through the website footer.
27. Do you use cookies?
Our website may use cookies and similar technologies to operate properly, maintain security, remember certain preferences, and, where applicable, understand website usage.
For more information, please see our Cookie Policy.
Where required, non-essential cookies will be subject to appropriate consent controls.
28. Where can I find your Terms of Service?
Our Terms of Service explain the rules governing the use of our website and purchases made through ILLAHI CLOTHING.
The Terms of Service are available through the website footer.
29. Where can I find your shipping information?
Our Shipping & Delivery Policy provides information about:
Available delivery methods
Estimated delivery times
Delivery charges
Order processing
Tracking where available
Delivery issues
Other applicable delivery conditions
Please review this policy before placing an order.
30. Where can I find your returns information?
Our Returns & Refunds Policy provides information about:
Return eligibility
Return periods
Return conditions
Return procedures
Refund processing
Applicable exclusions
Please review the policy before requesting a return.
31. What should I do if I have a complaint?
We take customer complaints seriously.
If you are unhappy with an order, product, delivery, refund, or customer service experience, please contact us first.
Please provide your order number and sufficient information for us to understand the issue.
We will review your complaint and aim to respond within a reasonable period.
32. Is my personal information protected?
We take reasonable measures to protect personal information and process personal information in accordance with our Privacy Policy and applicable data protection requirements.
Please review our Privacy Policy for detailed information about how your personal information is handled.
33. Can I follow ILLAHI CLOTHING on social media?
Where available, our official social media channels are linked through the social media icons in the website footer.
We may use social media to share new collections, product updates, styling content, and other brand information.
Please note that third-party social media platforms have their own privacy policies and terms.
Still Have a Question?
If you cannot find the answer you are looking for, please contact our customer service team.
ILLAHI CLOTHING LTD
612 King Lane Leeds England LS17 7AN United Kingdom
