At ILLAHI CLOTHING, we want you to feel confident when shopping with us. If your purchase is not quite right, we are here to help with eligible returns and exchanges.
This page provides a simple overview of our return and exchange process. Please also review our Returns & Refunds Policy for full details and applicable consumer rights.
1. Returns
If you have changed your mind about an eligible online purchase, you may generally have a statutory right to cancel within 14 days after receiving your order, subject to applicable law and any lawful exceptions.
After notifying us of your cancellation, you generally have a further 14 days to return the goods.
You do not normally need to provide a reason when exercising a statutory cancellation right.
2. Exchange Your Item
If you would prefer a different size, colour, or eligible alternative product, you may contact us to request an exchange.
Please include your order number and explain whether you would like a return, refund, or exchange.
Step 2 — Receive Return Instructions
Our customer service team will provide the relevant return instructions.
Please do not automatically send your order to our registered business address unless we specifically instruct you to do so.
Step 3 — Prepare Your Item
Where applicable, please return the item:
In its original condition
Unworn where reasonably possible
Unwashed
With original tags attached where applicable
With original packaging where reasonably available
Free from stains, makeup, perfume, or other avoidable damage
Customers may handle clothing to the extent reasonably necessary to assess its nature, characteristics, and functionality.
Step 4 — Send the Item Back
Follow the return instructions provided by our customer service team.
We recommend keeping your proof of postage and tracking information until your return has been completed.
Step 5 — Refund or Exchange
Once the returned item has been received and reviewed, we will process the applicable refund or exchange in accordance with our policy and applicable law.
4. Return Eligibility
For a change-of-mind return, please take reasonable care of the product while it is in your possession.
An item may be unsuitable for a voluntary exchange or change-of-mind return if it has been:
Washed
Damaged
Altered
Heavily worn
Marked with makeup or other substances
Treated with perfume or other substances that affect its condition
However, these conditions do not remove your statutory rights where a product is faulty, damaged on arrival, incorrect, or otherwise does not comply with applicable consumer law.
5. Faulty or Damaged Items
If your item is faulty, damaged, or does not correspond with its description, please contact us as soon as possible.
Please provide:
Order number
Product name
Description of the problem
Photographs where helpful
We will review the issue and provide an appropriate remedy in accordance with applicable consumer law.
Depending on the circumstances, the appropriate remedy may include a refund, replacement, repair, price reduction, or another remedy required by law.
6. Incorrect Item
If we have sent you the wrong product, please contact us before returning it.
Please provide:
Order number
Product ordered
Product received
Photographs where helpful
We will provide instructions for resolving the issue.
Where the mistake is our responsibility, we will arrange an appropriate solution.
7. Refunds
Once an eligible return has been received and processed, the applicable refund will be issued to the original payment method unless otherwise agreed or required by applicable law.
The time required for the funds to appear in your account may depend on your bank or payment provider.
For statutory online cancellations, applicable refund rules generally require refunds to be made within the relevant legal timeframe.
For more information, please see our Returns & Refunds Policy.
8. Original Shipping Costs
Where you exercise an applicable statutory cancellation right, the original standard delivery cost is generally refundable.
If you selected a more expensive delivery option, we generally only need to refund the amount equivalent to the least expensive standard delivery option available.
This is subject to applicable law.
9. Return Shipping
For change-of-mind returns, the cost of returning the item may be your responsibility where this has been properly disclosed before purchase.
If the item is faulty, incorrect, damaged, or otherwise our responsibility, we will provide an appropriate return arrangement.
10. Exchanges and Sale Items
Sale and promotional items remain subject to applicable statutory consumer rights.
A discounted price does not remove your rights where an item is faulty, misdescribed, or otherwise does not comply with applicable law.
Additional voluntary exchange conditions may apply to promotional offers where clearly stated at the time of purchase.
11. Exchanges and Product Availability
An exchange depends on the requested item being available.
If the requested size, colour, or replacement product is unavailable, we will contact you regarding the available options.
Depending on the circumstances, this may include an alternative product or an eligible refund.
12. International Returns
Customers returning products from outside the United Kingdom may be responsible for applicable return shipping arrangements in accordance with the circumstances of the return.
International returns may take longer due to:
International transportation
Customs procedures
Border controls
Local postal services
Other logistical circumstances
If the return is due to a faulty, damaged, or incorrect product, please contact us before sending the item back so that we can provide the appropriate instructions.
13. Return Address
For security and processing purposes, please do not automatically send returns to our registered business address.
Please use the return address provided by our customer service team or through the applicable return instructions.
Our registered business address is:
ILLAHI CLOTHING LTD 612 King Lane Leeds England LS17 7AN United Kingdom
14. What If I Have a Question?
If you are unsure whether your item is eligible for a return or exchange, please contact us before sending it back.
